Term & Condition

Cancellations-Booking

Contact us by phone to cancel or inquire about a cancellation-booking. No-shows will be charged the full price.

• Cancellation at least 3 days before service date: 100% refund.
• Cancellation between 1 to below 3 days before service date: 50% refund.
• Cancellation within 24 hours before service date: no refund.
• Guests will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances.

Guests will receive their refund within 7 days from the cancellation day.

Upon completing a Buy Ticket / Registration transaction, you agree to receive an email that we may send to you, providing you with specific information regarding the Ticket / Registration and we may Send an email inviting you to fill out a customer review form.

Online payment: on the website, you select Tickets, press BUY, enter customer information, choose online payment method, you will be transferred via payment gateway (Onepay), you enter your personal information When successful payment will be sent to the confirmation page of the Saigonprincess.

In case of cancellation / refund when buying tickets online, will be refunded to you via payment portal Onepay (bank to the bank) does not perform cash refund.