Term & Condition

Payment Instructions
Online payment via website: You select Tickets, click BUY, enter customer information, choose online payment method, customers will be redirected to payment gateway (Onepay), you enter personal information yourself, when Successful payment will be redirected to Saigonprincess confirmation page.

In case of cancellation/refund for buying Tickets online, the refund will be refunded to you via Onepay payment gateway (bank to bank) without cash refund.

Payment by Bank transfer:
Account holder: VIET PRINCESS CRUISER CORPORATION
Account number: 19135173981019 (VND)
Bank name: Vietnam Technological and Commercial Joint- stock Bank (TECHCOMBANK Nguyen Tat Thanh)
The " Content payment ", you must to specify Booking Code need to pay

Cancellations-Booking

Contact us by phone to cancel or inquire about a cancellation-booking. No-shows will be charged the full price.

    * Cancellation at least 72 hours before boarding time (18:00): 100% refund or change to other date with free of charge.
    * Cancellation between 24 hours to below 72 hours before boarding time (18:00): 50% refund. or change to other date with 20% surcharge 
    * Cancellation within 24 hours before boarding time: NO refund.
    * Guests will also receive a full refund or credit when there is one of the force majeure events, such as natural disasters, epidemics, war, terrorism, documents regulations of relevant agencies. authority .. that make the ship inoperable or render the passenger inaccessible to use the services on board.

Contact us by phone to cancel or inquire about a cancellation-booking. No-shows will be charged the full price.
Guests will receive their refund within 7 days from the cancellation day.

Upon completing a Buy Ticket / Registration transaction, you agree to receive an email that we may send to you, providing you with specific information regarding the Ticket / Registration and we may Send an email inviting you to fill out a customer review form.

Online payment: on the website, you select Tickets, press BUY, enter customer information, choose online payment method, you will be transferred via payment gateway (Onepay), you enter your personal information When successful payment will be sent to the confirmation page of the Saigonprincess.

In case of cancellation / refund when buying tickets online, will be refunded to you via payment portal Onepay (bank to the bank) does not perform cash refund.